FAQ

To keep your vehicle safe and roadworthy at all times. This means making regular visual safety checks, checking all vehicle licensing is up to date and arranging for servicing and repairs as required.

Knowing what additional services are included in your vehicle’s lease will help you to understand the actions that you will be responsible for.

As a general rule, if a service or maintenance item is included in your vehicle’s lease or Fleet Management Package, then the supplier undertaking the work on your vehicle will need to contact us prior to starting so we can assess requirements and make payment.  Alternatively, if a service or maintenance item is not included in the lease package, then it means that you or your company have elected to manage the vehicle’s service maintenance requirements and make payment directly.

At the time of making a booking or before commencing any work, you will need to inform the supplier (eg, vehicle service agents, tyre suppliers, repairers etc.) that you are driving an ORIX vehicle. Most of the time, you will find that they know the correct steps to take in obtaining authorisation from ORIX.  If they are unsure, please ask them to contact ORIX at 0800 506 749 and we’ll take it from there.

One of your key responsibilities is to ensure that your vehicle displays a current Warrant of Fitness (WOF) and a valid Registration label. If you are operating a diesel vehicle, you must also display Road User Charges (RUCs). If you are operating a heavy vehicle over 3,500kgs (gross vehicle mass) or a commercial passenger vehicle (taxi or rental car, etc.), you must display a Certificate of Fitness (CoF) instead of a WOF.

You will need to take your ORIX vehicle to a franchised dealer or VTNZ (Vehicle Testing New Zealand) agent when WOFs or COFs are required and maintain registration requirements throughout your vehicle's lease. You will need to order RUCs in advance to avoid them expiring.

Check your lease or fleet management inclusions, as you may find that ORIX will automatically re-register your vehicle ahead of expiry and make payment for most of these requirements (on-charging, where applicable).  If in doubt, contact our team for assistance on the ORIX Driver Helpline at 0800 506 749

As vehicle technologies advance, it has never been as important to ensure that work on your vehicle is undertaken by an authorised manufacturer or distributor’s service centre and within the specified kilometre intervals or timeframes.  You will find your specific vehicle’s requirements in the vehicle handbook and vehicle’s digital display or windscreen label.

Please ensure servicing is kept current. Failure to comply with your vehicle’s recommended service intervals or failure to make any necessary repairs could impact your safety and compromise the warranty of the vehicle. This may mean added costs to you/your business at the end of the lease.

If you are not sure which supplier to use, please call our team on the ORIX Driver Helpline at 0800 506 749.

Making time to clean and care for your vehicle will prolong the life of both the interior and exterior of the vehicle, ensuring a quality perception for your company. If you spot anything that needs to be attended to, we recommend taking action early to avoid further deterioration over time and to minimise costs.

Here are some of our top tips:

• Make time to clean and care for your vehicle.
• Carry out regular checks of fluid levels, tyre pressure and vehicle condition.
• Ensure the vehicle receives routine servicing at the manufacturer’s specified intervals.
• Promptly attend to any damaged panels, glass, upholstery or accessories. This will help reduce any further deterioration of damaged items.
• Use ORIX approved suppliers to ensure the quality of any repairs meets both ORIX’s required standards and those of the New Zealand Transport Authority.
• Always adhere to the recommended maximum towing and loading capacities.
• Do not expose the vehicle to salt water or sand.

Tyres are a critical safety feature of your vehicle and should be checked before use for punctures or damage. If any issues are found, you should not mobilise the vehicle until it is fixed or you have installed the spare tyre.

On a regular basis, you will also need to make a more thorough assessment of your tyres, including the spare, using these easy steps.

1. Tyre condition – check for any signs of wear or damage to the tyre that should be addressed.
2. Tyre pressure – check that your tyres are inflated correctly. This is essential for safety, fuel economy and tyre wear. You will find the correct pressure settings in the vehicle handbook or on the tyre placard located on the vehicle’s right door/b-pillar area.
3. Tread depth – check for any signs of baldness that may impact driver safety. Most tyres have moulded tread-depth indicators, which are flush with the tyre tread when it has reached the minimum depth (1.5mm) within all principal grooves

If you have any concerns, please do not drive your vehicle. Make a call to ORIX’s preferred supplier Bridgestone/Firestone, at 0800 802 080, or our ORIX Maintenance Team at 0800 736 749, for guidance.

Regularly check your headlights, indicators, fog lights and brake lights. They are important safety features for you and other road users.

You will find information on the fuel type for your vehicle in the vehicle’s handbook (owner’s manual) or on the inside of your fuel flap. If you have any doubts, contact our team on the ORIX Driver Helpline at 0800 506 749

As vehicle technologies advance, it has never been as important to ensure that work on your vehicle is undertaken by an authorised manufacturer or distributor’s service centre and within the specified kilometre intervals or timeframes.  You will find your specific vehicle’s requirements in the vehicle handbook and vehicle’s digital display or windscreen label.

Please ensure servicing is kept current. Failure to comply with your vehicle's recommended service intervals or make any necessary repairs could impact your safety and compromise the warranty of the vehicle. This can mean added costs to you/your business at the end of the lease.

If you are not sure which supplier to use, please call our team on the ORIX Driver Helpline at 0800 506 749

We recommend booking your vehicle in for a service at least 10 working days in advance. This gives you the best chance of securing a courtesy vehicle if you need it and finding a suitable timeframe for your schedule.

Please Note: During busy periods, such as before public holidays, courtesy cars can be hard to come by and are not guaranteed. Any charges incurred for a courtesy vehicle are not covered by your lease.

If servicing and maintenance is one of the inclusions in your vehicle lease or fleet managed service, please advise the servicing agent that you are driving an ORIX vehicle to make sure they take appropriate steps to secure authorisation to proceed. Regardless of the vehicle's lease inclusions, always ensure your vehicle handbook is in the glove box, so they accurately record the vehicle’s service history.

If you have any questions regarding vehicle servicing, please contact our ORIX Maintenance Team at 0800 736 749

One of your key responsibilities is to ensure that your vehicle displays a current Warrant of Fitness (WOF) and a valid Registration label. If you are operating a diesel vehicle, you must also display Road User Charges (RUCs). If you are operating a heavy vehicle over 3,500kgs (gross vehicle mass) or a commercial passenger vehicle (taxi or rental car, etc.), you must display a Certificate of Fitness (CoF) instead of a WOF.

You will need to take your ORIX vehicle to a franchised dealer or VTNZ (Vehicle Testing New Zealand) agent when WOFs or COFs are required and maintain registration requirements throughout your vehicle's lease. You will need to order RUCs in advance to avoid them expiring.

Check your lease or fleet management inclusions, as you may find that ORIX will automatically re-register your vehicle ahead of expiry and make payment for most of these requirements (on-charging, where applicable).  If in doubt, contact our team for assistance on the ORIX Driver Helpline at 0800 506 749

When you need tyres checked or replaced, please contact a Bridgestone or Firestone store.  They have nationwide coverage, a wide range of products to handle the New Zealand terrain and a considerable stock holding to minimise downtime.

If tyres are included in your lease or fleet managed service, please let the store know that you are driving an ORIX vehicle.  This alerts them that they need to do additional checks, replace the tyres on a like for like basis (to the vehicle manufacturer’s specifications) and seek authorisation to proceed using our specially negotiated rates. For any further questions, please contact our ORIX Maintenance Team at 0800 736 749.

To find your local Bridgestone store, contact: 0800 802 080, visit Bridgestone or find us on the ORIX Driver App on either Apple iOS or Google Play.

When you need glass repairs, we recommend accessing Smith & Smith Auto Glass - ORIX’s preferred provider.  They have nationwide coverage, good stock levels and guaranteed workmanship to get you safely back on the road. In many cases, glass repairs will be covered by you and/or your company’s vehicle insurance so when you access Smith & Smith Auto glass, provide them with your insurance details in the first instance.

Not covered?  No problem.  Let them know that you are driving an ORIX vehicle, and they will make contact with our ORIX Maintenance Team for authorisation and application of our specially negotiated rates.

To find your local Smith & Smith store, contact: 0800 809 080 or visit Smith & Smith.

Any items not specified on the Identification Schedule (your vehicle's contractual terms of agreement with ORIX) are not covered by your lease or service. Generally, this relates to fuel costs, road user charges, damage or repairs, insurance, traffic infringements and toll road charges which will be on-charged to you and/or your company as situations arise.  If in doubt, refer to your Master Fleet Agreement or contact your ORIX Account Manager for more information at 0800 106 749

In the event of a serious accident, IMMEDIATELY CALL 111 and engage the appropriate emergency service response.

For minor accidents, or if your vehicle has broken down, please call the ORIX Driver Help Line at 0800 506 749, and we will walk you through the steps to get your mobile again.

If your lease or fleet managed service includes a courtesy vehicle, you may be entitled to a temporary loan vehicle if your current vehicle is out of action for a period greater than 24 hours.  Simply call our team on the ORIX Driver Help Line at 0800 506 749 with your registration details, and we’ll check to see if you qualify.

Not covered, but need to get mobile?  No problem.  You can access our rental vehicles at special rates on the same phone number as above.

If your vehicle is being replaced by ORIX, the delivering dealership will coordinate the exchange with you directly and arrange for your old vehicle to be returned.  To assist in this process, make sure your old vehicle is clean and tidy, has all the accessories and additional items it was delivered with (including both sets of keys and any vehicle handbooks) and is empty of any personal belongings at the vehicle handover.

Alternatively, if your vehicle isn’t being replaced by ORIX or if it is more convenient for you to do so, you can return the vehicle to our Operations Centres located at:

• ORIX Vehicle Sales Auckland   |   1080 Great South Road, Mt Wellington, Auckland
• ORIX Vehicle Sales Palmerston North   |   373 Rangitikei Street, Palmerston North
• ORIX Vehicle Sales Christchurch   |   124 Carmen Road, Hornby, Christchurch

Or any of the below Turners Cars Sites:

• Turners Cars Whangarei   |   Corner of Walton Street and Maunu Road, Whangarei
• Turners Cars Hamilton   |   112 Avalon Drive, Hamilton
• Turners Cars Tauranga   |   26 Hull Road, Mt Maunganui, Tauranga
• Turners Cars New Plymouth   |   690 Devon Road, New Plymouth
• Turners Cars Napier   |   43 Corunna Bay, Napier
• Turners Cars Wellington   |   9 John Seddon Drive, Elsdon, Porirua
• Turners Cars Dunedin  |   112 Anzac Avenue, Dunedin

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Please Note: It is important to advise the dealer or ORIX that you have dropped the vehicle off so that we can collect it. Failure to do so could result in your vehicle continuing to be billed. Vehicles can only be returned to Turners Cars sites listed above, not all Turners Cars site are suitable for vehicle returns.

Require transportation or an alternative solution?  Call our team on the ORIX Driver Help Line 0800 506 749 and we’ll see what we can do to assist.

(for Operating Leases, ORIX maintained or client-maintained vehicles only)

If your vehicle is returned to ORIX at the end of the contract period, our team will assess its condition and check it aligns with the contracted terms. Taking into account a vehicle’s mileage and overall condition, ORIX’s Fair Wear and Tear policy summarises the degree of deterioration judged to be reasonable.

An amount of wear and tear will occur through normal everyday business use. However, ensuring that a vehicle is properly cared for during its lease term will help minimise or eliminate off-lease charges (charges for repairing the damage that is not Fair Wear and Tear).

For full details, see our Fair Wear & Tear Guide